MagicBox
Both fraudulent charges reversed ($2,220.00 total). New card issued: , expiring 05/2030, delivered to on 2026-02-25. Merchant "GLOBEX-DIRECT-88" added to blocklist BL-7741. Fraud case FC-2026-1198 closed.
Security recommendations sent to customer:
- Enable app-based 2FA instead of SMS (sent to )
- Review authorized users on the household plan H-88-291-04
- Consider a credit freeze with the three bureaus; instructions attached for Equifax, Experian, and TransUnion
Customer confirmed she will set up the credit freeze before her trip to Paris, France (, June 2-19). Fraud flag F-2026-8812 extended to 2026-07-31 to cover the travel window.
CSAT for this interaction: 5/5. Total resolution time: 7 days. Agents involved: Marcus Chen, , . Compliance sign-off: R. Delgado, compliance officer ID CO-77.